On-Demand Learning

Vitality Payer Scorecard: Holding Insurers Accountable — Participant Information

Program originally recorded February 27, 2024.

Insurance companies must be held accountable for patient care in California. We need your help to gather data about their all-too-common business practices that impede patient care. 

How can we accomplish this? With your participation, we will gather the data needed to press regulators to enforce state law on network adequacy, prior authorization, medical necessity, prompt payment, parity, and more. Data-gathering is one component of a four-pronged strategy including:  

  • Pressing for HHS enforcement of laws governing insurers’ harmful practices 
  • Building data needed to advocate near- and long-term 
  • Using litigation to reset the tone 
  • Educating policymakers — telling the hospital and patient story  

Learn about the CHA Board-endorsed tool, The American Hospital Association Vitality Payer Scorecard. It captures necessary and normalized data points without sharing PHI. The automated process is based on de-identified claims and remittance files and eliminates the need for CHA surveys on this issue.    

Participation is easy and free. CHA members can submit their data via an automated process at no charge.  

This is important. We need CHA members to participate so we can hold insurance companies accountable. Help us help you. 

Health Care Executives, Government Relations, Finance, Legal, and Compliance

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