Hospitals that applied for a Phase 4 Provider Relief Fund payment but have not received a response should contact the Health Resources and Services Administration’s (HRSA) provider support line at (866) 569-3522 to check the application’s status.
Delays in payment may be due to an issue with the hospital’s OptumPay account. These issues – which typically require two weeks to rectify — must be resolved by Oct. 21 for the hospital to receive its Phase 4 payment.
CHA would also like to remind members that Provider Relief Fund Period 3 Reporting closes on Sept. 30 at 8:59 p.m. (PT). Providers who received one or more General and/or Targeted PRF payments exceeding $10,000, in the aggregate, from Jan. 1, 2021, to June 30, 2022, are required to report on their use of funds in Reporting Period 3 using the PRF Reporting Portal. Given high reporting volumes, CHA encourages members to submit their Period 3 reports early to avoid any issues with the HRSA website.