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Jennifer Newman

Jennifer Newman brings more than 20 years of financial management and accounting experience and expertise to CHA as well as to the Hospital Council Northern and Central California, Hospital Association of San Diego and Imperial Counties and the Hospital Quality Institute. She directs all internal financial matters of the associations, including accounting practices, internal controls, risk management, budgeting and monitoring of financial performance.

Jennifer joined CHA in 1999. Prior to her promotion to Chief Financial Officer, she served as accountant and controller. Jennifer attended the Oregon Institute of Technology where she studied pre-nursing and business administration.

Jan Emerson-Shea

Jan Emerson-Shea serves as chief spokesperson for CHA, overseeing the association’s media relations activities. She also is responsible for developing and implementing strategic communications and public affairs initiatives that support CHA’s advocacy objectives. In addition, Jan provides communications counsel to the Hospital Council of Northern and Central California, Hospital Association of Southern California, and Hospital Association of San Diego and Imperial Counties.

Lois Richardson

Lois Richardson has a multifaceted job at CHA. She is responsible for evaluating the legal impact of proposed legislation/regulations on California hospitals and providing legal advice to CHA’s advocacy staff. In addition, she is the author of numerous CHA publications, including the Consent Manual, California Health Information Privacy Manual and California Hospital Survey Manual, Cal/OSHA Safe Patient Handling Regulation Guidebook, Minors and Healthcare Law, Healthcare Workplace Violence Regulation – How to Comply, and California Hospital Discharge Planning for Homeless Patients.

Lois has also served as the executive director for the California Society for Healthcare Attorneys since 2000, providing legal education and networking opportunities for California’s health care attorneys.

Prior to working at CHA, Lois worked at the University of California, Davis Medical Center, where she specialized in contract negotiations between the hospital/faculty physician group and payers.

Lois has a bachelor’s degree in business administration (finance) from the University of California, Berkeley, and a juris doctor degree from the University of California, Hastings College of the Law.

CAHHS Volunteer Services Department Vision and Mission


Volunteer Services is an organization that can lessen the economic burden on the system, one that becomes part of a whole team whose sole purpose is to heal and comfort.


Volunteers assigned to each hospital department.
Volunteers creating a measurable impact in keeping California’s hospitals open.
Uniformity of programs and services in California’s hospital volunteer programs.
Volunteers creating a measurable impact in health care advocacy campaigns.


Member Hospitals and Systems

If you work for a CHA member hospital or health system, you are a member and eligible for member benefits.

Not a member? CHA offers a program for non-hospital companies that support CHA.


CHA publishes many guidebooks and legal manuals to help member hospitals understand and comply with health care law. Manuals are available in print or electronically, as PDFs for desktops and in the CHA Manuals App for mobile access.  CHA members may download manuals here, free.

Quality & Patient Safety

CHA is committed to helping hospitals improve quality, reduce medical errors and adverse events, and maximize patient safety. To further those efforts, CHA and the Regional Associations established the Hospital Quality Institute (HQI) in 2013 to realize statewide impact of improving patient safety and quality care for all Californians, to accelerate the rate of improvement and to advance California as a national leader in quality performance. HQI’s broad scope of work includes reducing patient harm, reducing health care-associated infections, reducing hospital readmissions, improving patient experience and improving maternal/child outcomes. Hospitals and health systems that belong to HQI — a voluntary organization — use it as an excellent source of performance data and analytics to focus improvement opportunities and take best practices to scale. In addition, CHPSO, the nation’s largest and longest operating patient safety organization, is a division of HQI.

CHA also regularly tracks and reports on important developments in the public reporting of hospital quality data, including OSHPD and Hospital Compare website data, and keeps members informed of regulations related to pay for quality reporting and performance.