CHA News

DHCS Issues Memo to Medi-Cal Managed Care Health Plans on Change Healthcare Cyberattack

What’s happening: On March 13, the Department of Health Care Services issued a memo to its contracted Medi-Cal managed care plans (MCPs) related to flexibilities to ensure delivery system stability following the Change Healthcare cyberattack.  

What else to know: The memo reminds MCPs of their claims payment contractual responsibilities, including oversight of their delegated entities, and strongly encourages MCPs to take steps to support the provider community.  

This includes: 

  • Relaxing timely claim filing requirements 
  • Allowing providers to submit claims through other avenues including paper claims  
  • Removing or relaxing prior authorization and other utilization management requirements, among other requests