Staying High Touch in a Low-Touch Environment

Three-Part Educational Series

This post has been archived and contains information that may be out of date.

The COVID-19 pandemic has transformed the way in which we engage with others. Hospital volunteerism is about creating connections with people, patients and the community. During a time when face-to-face connections are challenging and safety is of top concern, volunteer leaders are adapting to the much-needed low-touch environment. 

To continue the success of your hospital volunteer program and to learn more about what a volunteer management software tool can do to help you forge ahead, join VSysOne lead training specialist Melissa Bergin, M.Ed, for a three-part educational series. This program will introduce the VSysOne system, however, the ideas and content shared can be replicated using other resource tools.   

Part I

What Do You Know About Your Volunteers? Making Volunteers Data Resources

Volunteers continue to be valuable resources to the hospital community, but the role of the hospital volunteer is changing. How can these changes be leveraged? What tools are available to ensure volunteer data are up to date? How do you maximize resources? Learn how to make volunteers data resources by reviewing these key topics: 

  • Communications
  • Surveys 
  • Applications – Updating
    • Skills
    • Preferences
  • Feedback

October 28, 2020 | 10 a.m. – 11 a.m. | Registration closed.

Part II

Building Out the Ideas

As your volunteer program roles change, how do you get your volunteers up to speed on the changes or train them for new emerging roles? Important discussion topics include: 

  • Position Descriptions
  • Certifications/Requirements
  • Training
  • Current users are encouraged to share their updated online training modules.

November 18, 2020 | 10 a.m. – 11 a.m. | Registration closed.

Part III

Managing Culture

Existing volunteers are familiar with the hospital’s organizational culture, but how do you educate new volunteers about the hospital philosophy, especially those who may only be engaging virtually.  This section will explore ideas on how to maintain culture utilizing computer technology. Learn more about:  

  • Electronic Recordkeeping
  • Managing evaluations
  • Acknowledgements
  • Feedback
  • Current users utilizing the evaluations tool are encouraged to share their program.

December 9, 2020 | 10 a.m. – 11 a.m. | Registration closed.



What Do You Know About Your Volunteers? Making Volunteers Data Resources

Phone calls from the computer, or masking number on a cell phone

Google Voice

Survey Sources

Survey Monkey

Survey Planet

Google Forms

Needs Assessment Template

Volunteer Match

Certificate of Attendance

Participation in the Zoom session allows for one contact hour credit per educational series. To receive a certificate, registrant must complete post-event questionnaire (a link will be emailed to participants following the session).