Relaunching Your Volunteer Program During COVID-19

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The Relaunching Your Volunteer Program During COVID-19 Zoom session took place Wednesday, August 5. Thank you to Kathleen McIntire, CAVS, for presenting important and much desired content to the many members who participated.  The recorded session and resource materials are available now.


In early spring as California hospitals prepared for a COVID-19 surge, many volunteer departments were forced to suspend their programs. Volunteer leaders adapted to the change, shifting their roles within the hospital while maintaining contact with their volunteers, who were anxiously awaiting approval to return. As the weeks and months have passed, the absence of volunteers has been felt throughout the hospital community, and it was only a matter of time before volunteer leaders began focusing on how to prepare for their volunteers’ return.  

Please join us Wednesday, August 5, for a complimentary webinar, Relaunching Your Volunteer Program During COVID-19. Kathleen McIntire, CAVS, director of volunteer and chaplain services with Kaiser Permanente Los Angeles Medical Center, will share ideas and resources to help you successfully reintroduce volunteers to your hospital’s operations.  

Key topics of discussion include: 

  • Navigating your leadership 
  • Creating and implementing a plan
  • Training staff and volunteers
  • Assessing challenges and adapting the program



Kathleen McIntire, CAVS has been in the field of Volunteer Management for more than 20 years.  She brings leadership skills from both For Profit and Non-profit healthcare sectors.  She is currently the Director of Volunteer & Spiritual Care Service at Kaiser Permanente Los Angeles Medical Center. he oversees a program with more than 600 volunteers and 8 Medical Office Buildings at the largest of the Kaiser facilities.  

Kathleen has created a pipeline methodology to her volunteer programs.  Each program has the ability to engage the community, while tying services offered and provided to the 7 Service Pillars within Kaiser.  She has created and sustains the Teen Healthcare Leadership Academy creating an educational pathway from Elementary School through to College graduation and beyond.    These programs have received awards from the Los Angeles Chamber, the Archdiocese Youth Employment Programs as well as the National Linked Learning Association.  Her emphasis is in workforce development, youth enrichment and empowerment and community engagement.  She has served as a Past Board member for the Association for healthcare volunteer Resource Professionals (AHVRP) and currently sits on the California Hospital Leadership Network Committee. In 2017, Kathleen received her Bachelor Degree in Healthcare Administration from Azusa Pacific University.  Her goal is to continue engaging and growing volunteer pipelines that engage the community with their hospital, empower the youth of tomorrow and create an employment pipeline for future healthcare professionals.


Kathleen J. McIntire, CAVS
Director, Volunteer & Chaplain Services
Kaiser Permanente Los Angeles Medical Center
(323) 783-8991 

Certificate of Attendance

Participation in the Zoom session allows for one contact hour credit. To receive a certificate, registrant must complete post-event questionnaire available until August 12, 2020 (link emailed to participants). 


Presentation Slides

Kaiser Permanente Los Angeles Medical Center 

Volunteer Questionnaire – Active Volunteers

Volunteer Questionnaire – Applicant Volunteers

Volunteer Return Checklist

Hospital Leadership – Volunteer Return Survey

2020 Volunteer Return Master (Excel)

Volunteer Services Phase-In Glidepath

Human Resources Returning Volunteer Release

Enloe Medical Center

Return to Service Survey

CAHHS Volunteer Services Questionnaires (Available until August 14)

California Hospital Association Subscriptions

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