Providers who believe their Provider Relief Fund (PRF) Phase 3 payment was not calculated correctly can request a reconsideration. The Health Resources and Services Administration (HRSA) will accept PRF reconsideration requests for Phase 3 payments until 8:59:59 p.m. (PT) on Nov. 12.
Providers should carefully review the PRF Phase 3 calculation methodology before submitting a reconsideration request. The reconsideration process is intended to review Phase 3 payment decisions where the provider received less than expected (including instances where no payment was received). HRSA will not consider reconsideration requests that would require a change to methodology or policy. It will also not consider instances where a complete application was not submitted (e.g., HRSA was unable to validate the applicant’s taxpayer identification number). HRSA will review the original, submitted application again and will request any clarifying information from the provider, as needed. Providers may not revise or correct their submitted application.
The PRF Reconsideration Request form must be completed in DocuSign and requests information in the original submission. Therefore, it is essential to accurately complete all fields in the form, using the same information originally provided, to allow HRSA to quickly retrieve the application materials for review. A sample form is available.
The form also includes sections for updated contact information, as appropriate, and the reason for the request. Providers will not be able to submit additional documentation with the completed request form. HRSA will review only the original submitted application and will request any clarifying information, as needed.
Submission of a PRF reconsideration request does not guarantee approval or adjustment to a provider’s payment. All reconsideration determinations are subject to the availability of funds. For assistance completing the request form or for additional questions, contact the Provider Support Line at (866) 569-3522 (for TTY, dial 711) and review the PRF Reconsiderations FAQs on HRSA’s website.