It’s good to occasionally reference Crucial Conversations to reinforce some the wisdom shared with us during our training this year. Among the top takeaways is this nugget, entitled Safety First:
“When stakes are high, opinions vary, and emotions run strong, it’s important that everyone involved in the conversation feels safe. Look for signs of fear and bring the conversation back to safety.”
It’s helpful to remember to allow all participants to feel safe to express their opinions and to ensure that all involved have expressed their opinion and added necessary facts to the decision-making process.
More of this sort of down-to-earth, honest self assessment is available in your Crucial Conversations book and workbook, and also online on the CrucialSkills blog.