2022 California Hospital Volunteer Leadership Virtual Conference

10 – 10:15 a.m. | Welcome and Introductions

10:15 – 11:15 a.m. | General Session

11:15 – 11:30 a.m. | Break

11:30 a.m. – 12:30 p.m. | General Session

12:30 – 12:45 p.m. | Daily Wrap-Up

8:30 – 8:45 a.m. | Greetings and Session Reminders

8:45 – 9:45 a.m. | General Session

9:45 – 10 a.m. | Break

10 – 10:45 a.m. | Concurrent Sessions

10:45 – 11 a.m. | Break

11 a.m. – 12:15 p.m. | General Session

12:15 – 12:30 p.m. | Closing Session

9 – 12 p.m. | Optional Sessions

10 – 10:15 a.m. | Welcome and Introductions

10:15 – 11:15 a.m.

General Session | Current State of California Hospitals

Hear from two CEOs about the many challenges California hospitals have experienced over the past two years as they address COVID-19, workforce, affordability, disaster preparedness, equity, and behavioral health.

11:15 – 11:30 a.m. | Break

11:30 a.m. – 12:30 p.m. | Developing the Workforce Pipeline Through Volunteer Programs

The shortage of health care professionals in California is deepening every year and affects every aspect of care. Unfortunately, the COVID-19 pandemic has only exacerbated the shortages.

Creating an active workforce development program is vital to feeding the future of health care providers and solutions to the workforce challenges can often be found in hospital volunteer programs.

Learn from leaders who have successfully developed and grown career pathway programs utilizing both hospital and community resources. They’ll share how making the right connections can strengthen your volunteer program and help build the hiring pipeline within your hospital. They will also share success stories about past volunteers who are now health care heroes.

12:30 – 12:45 p.m. | Daily Wrap-Up

8:30 – 8:45 a.m. | Greetings and Session Reminders

8:45 – 9:45 a.m. | General Session

Demonstrating the Value and Impact of Volunteers

Your ability to demonstrate the impact volunteers are making in your organization is critical to gaining the support of leadership and colleagues. Simply reporting the number of volunteers and hours they give is a very limited way to measure the impact of volunteer service. In this interactive session, we’ll Your ability to demonstrate the impact volunteers are making in your organization is critical to gaining the support of leadership and colleagues. Simply reporting the number of volunteers and hours they give is a very limited way to measure the impacts of their service. In this interactive session, we’ll explore ways to assess and demonstrate the substantive difference volunteers make in your organization. What is the real “value” of volunteering (way beyond financial return-on-investment)? Learn how to generate reports and share the impacts that impress, educate, and influence a wide range of stakeholders – and gain data that give recognition to volunteers and attracts new recruits.

9:45 – 10 a.m. | Break

10 – 10:45 a.m. | Concurrent Sessions

Understanding Joint Commission Standards

Hospital volunteers and volunteer programs are subject to many Joint Commission standards. Learn which standards are relevant to hospital volunteers and how to put approved processes in place to remain in compliance. In addition, learn how these standards will be assessed during a survey and the emerging issues that can affect the delivery of health care.

Parliamentary Essentials for Active Members

The session is designed to increase parliamentary knowledge, build confidence, and review general meeting rules. The educational session includes short presentations; and there will be time for Q&A.

• What does a parliamentarian do?
• Active membership skills
• Say it now – this is how

Hospital Gift Shops Views and Voices: Agile Retail, Our Story of Uneven Recovery

In this age of Agile retail, it’s important to understand how hospital gift shops have continued to serve their hospital communities during these unprecedented times. Engage with a panel of hospital gift shop managers for an insightful open organic discussion of the latest hospital gift shops and retail industry trends. Learn from your peers about the value of preserving your hospital gift shop and how incorporating small changes can make a positive difference in the health care system. If time allows, have your favorite merchandise available for a “show and tell” discussion.

10:45 – 11 a.m. | Break

11 a.m. – 12:15 p.m. | General Session

Volunteer Recruitment: How to Magnetize Your Volunteer Program

When it comes to recruiting volunteers, are you thinking outside of the box? It is easy to get stuck in the same recruitment cycle, which can yield the same results and be frustrating when it seems the well may have gone dry. This session will review recruitment through a different lens:

• Where can you source volunteers?
• How to connect with new communities
• Preparing your current team for change
• The importance of taking the journey one day, one step at a time
• Why resilience will be vital in the recruitment game

12:15 – 12:30 p.m. | Closing Session

9 – 11 a.m. | Volunteer Management Software Programs

11 a.m. – 12 p.m. | Fundraisers

Kay Andalis, CAVS
Supervisor, Volunteer Services
Sharp Grossmont Hospital
Kay is the Supervisor of Volunteer Services at Sharp Grossmont Hospital. Prior to becoming the supervisor in September of 2018 she was the Junior Volunteer Coordinator. In her role as coordinator she was responsible for interviewing, as well as providing orientation and training for all new junior volunteers. The successful program currently has more than 250 high school students.

Kay has been actively involved in the San Diego Association of Directors of Volunteer Services (SDADVS) since 2012 where she has served as a board member and President.

Kay has her Bachelors of Science in Biology, Eckerd College and her Master’s in Public Health.

Bryan Bucklew
President & CEO
Hospital Council Northern and Central California
LinkedIn
Bryan J. Bucklew joined Hospital Council as President and CEO on October 22, 2018. In this role, Bucklew leads advocacy efforts on behalf of hospitals and community health. Representing hospitals and healthcare needs of 50 of California’s 58 counties, Bucklew works closely with California Hospital Association and its southern association regional partners, HASC and HASD&IC.

Previous to this position, he led the Greater Daytona Area Hospital Association (GDAHA) in Dayton, Ohio from 2005 through 2018. During this time, he became a leading voice on a variety of healthcare issues including Medicare reimbursement, mental and behavioral health, prescription drug coordination, and substance abuse care.

As the chair of the Daytona Regional Mental and Behavioral Health Task Force, Bucklew led his community’s response to the redesign of the mental and behavioral health system. He also established a collaborative partnership with the University of Daytona physical therapy doctoral program which resulted in a 57 percent increase in locally graduated and employed physical therapists in Dayton area hospitals.

Bucklew also was the driving force behind the creation of the innovative clinical partnership among three major health systems in the Dayton area, Ascend Innovations. The organization is focused on the development of new technologies and products designed to improve patient care outcomes.

Prior to joining GDAHA, Bucklew was vice president of public policy and economic development for the Dayton Area Chamber of Commerce. He began his career serving as district director for former Rep. Tony P. Hall (D-Ohio).

Bucklew, a native of Ohio, earned a Bachelor’s degree in political science from Wright State University and a Master’s degree in public administration from the University of Dayton.

Cheryl Call, CAVS
Manager Volunteers, Gift Shops, Hospitality and Chaplaincy
Intermountain Healthcare
Bio available soon

Carmela Coyle
President & CEO
California Association of Hospitals and Health Systems/California Hospital Association
Carmela Coyle began her tenure as President & CEO of the California Hospital Association, the statewide leader representing the interests of more than 400 hospitals and health systems in California, in October 2017.

Previously, Coyle led the Maryland Hospital Association for nine years, where she played a leading role in reframing the hospital payment system in Maryland and moving to a value-based methodology. Maryland is now considered a national leader in health care policy and innovation.

Prior to 2008, Coyle spent 20 years in senior policy positions with the American Hospital Association (AHA), including 11 years as the senior vice president of policy, where she served as a national media spokesperson and led AHA’s policy development and strategy planning activities. Earlier in her career, she worked for the Congressional Budget Office in Washington, D.C., advising members of Congress and their staff on the economic and budgetary implications of legislative policy.

Shannon Graham, MM/PA, CAVS
Director of Volunteer and Health Career Services
Salinas Valley Memorial Healthcare System

Shannon Graham, MM/PA, CAVS, joined the Volunteer Services Department at Salinas Valley Memorial Healthcare System in 1994 and currently holds the position of Director of Volunteer and Health Career Services. She works closely with the SVMH Service League auxiliary, is responsible for oversight of Hospital volunteer programs and Guest Services/Concierge staff, and coordinates workforce development programs including job shadowing partnerships, Medical Adventure Camp, Summer Health Institute, and Health Exploring activities.

Shannon holds a Bachelor’s of Science in Business Administration with a Human Resources Management Concentration from Cal Poly, San Luis Obispo and a Master’s of Management with an emphasis in Public Administration from University of Phoenix.  She has been a Certified Administrator of Volunteer Services since 2001 and completed Leadership Salinas Valley in 2010.  Shannon has served as Past President of the Northern California Association of Volunteer Services (NCADVS), member of the Association of Healthcare Volunteer Resource Professionals (AHVRP) Nominating Committee, and Volunteer Ambassador Club representative on the California Hospital Association Political Action Committee (CHPAC) Board of Directors; she is currently serving on the California Hospital Leadership Network Committee. 

She also serves as a Steering Partner for Bright Futures, a community partnership fostering progress in education outcomes and improving the pipeline of quality talent within Monterey County, and serves on the Salinas Union High School District CTE District Advisory Committee, a team of District staff and local industry members working collaboratively to develop recommendations for the Career and Technical Education Program and serve as liaisons between the District and potential employers. Her involvement with these organizations provides opportunities to share her passion for inspiring youth to pursue meaningful careers and to identify opportunities to develop programs specifically targeted to provide health career experiences to help engage our next generation of healthcare professionals.

Sally F. LaMacchia, PRP
President, California State Association of Parliamentarians
Owner, Prime Parliamentary Services
Sally graduated magna cum laude from Southern California Institute of Law on June 4, 1994 at age 38. She and her husband had 4 young children at the time. In November she took and passed the California Bar Examination. After taking the oath in December, she became a licensed attorney. Sally went to work for the National Association of Government Employees in January 1995. In 1998 she left NAGE to enter into private practice.

Sally served in the United States Active Air Force Reserves from 1978 until 1984, when she received an Honorable Discharge as Sergeant LaMacchia.

Sally joined the National Association of Parliamentarians (NAP) in 2010. In November 2017 after a course of study on Robert’s Rules of Order and completion of a rigorous, 5-part, written examination, Sally earned a Registered Parliamentarian credential from NAP. In September 2021, after a second course of study over a period of weeks, Sally was awarded NAP’s highest credential, Professional Registered Parliamentarian (PRP).

Sally is a California native and practicing attorney in good standing. Since 1994 she has represented federal employees from coast to coast. Sally is current President of the California State Association of Parliamentarians (CSAP) and owner of Prime Parliamentary Services. She works from her home office in Cayucos, CA, where she resides with her husband of 33 years and a five pound chihuahua.

Betsy McFarland, CVA,
Principal, Adisa
Executive Director, Energize, Inc.
Betsy McFarland is a strategist and problem-solver who has forged a unique professional niche focused on empowering staff and volunteers committed to tackling challenging societal issues.

Passionate about engaging the community, Betsy is a Certified Volunteer Administrator (CVA) and has extensive experience in engaging and growing volunteers within local and national organizations. She began her career developing the first-ever volunteer program for a Texas animal shelter and went on to spearhead the launch of The Humane Society National Volunteer Center, the first broad-scale coordinated volunteer effort in the history of the organization, which now engages thousands of volunteers globally.

She spent 18 years at The Humane Society of the United States where she devoted her energy and passion to supporting and collaborating with the tens of thousands of animal shelters and rescues working to save homeless pets. Betsy led the growth and transformation of one of the organization’s largest programs as vice president of companion animals, winning accolades for developing a series of pioneering programs.

Betsy leads Energize — which became a program of Adisa in 2020 — and specializes in providing training, coaching, and assessments in effective volunteer engagement and guiding organizations through strategy development to ensure program effectiveness at all levels. She is the author of Volunteer Management for Animal Care Organizations and has published research on staff-volunteer relationships. She worked with the University of North Carolina at Charlotte to develop a research-supported Volunteer Program Assessment model that serves nonprofit volunteer programs across the U.S. and Canada.

A collaborator and bridge-builder with a proven track record of navigating diverse viewpoints, often in emotionally charged situations, Betsy is skilled at gathering input and synthesizing it to identify common ground and implement innovative solutions. She is a trained facilitator, with an Executive Certificate in Facilitation through Georgetown University’s Institute for Transformational Leadership. Betsy is also a volunteer facilitator for the National Alliance for Volunteer Engagement.

Betsy holds a degree in psychology from George Mason University and has completed an Executive Certificate in Organizational Consulting and Change Leadership through Georgetown University’s Institute for Transformational Leadership.

Kathleen J. McIntire, CAVS
Director of Volunteer Services and Spiritual Care
Kaiser Permanente Los Angeles Medical Center
Kathleen McIntire, CAVS has been in the field of Volunteer Management for more than 20 years.  She brings leadership skills from both For Profit and Non-profit healthcare sectors.  She is currently the Director of Volunteer & Spiritual Care Service at Kaiser Permanente Los Angeles Medical Center. he oversees a program with more than 600 volunteers and 8 Medical Office Buildings at the largest of the Kaiser facilities.

Kathleen has created a pipeline methodology to her volunteer programs.  Each program has the ability to engage the community, while tying services offered and provided to the 7 Service Pillars within Kaiser.  She has created and sustains the Teen Healthcare Leadership Academy creating an educational pathway from Elementary School through to College graduation and beyond.    These programs have received awards from the Los Angeles Chamber, the Archdiocese Youth Employment Programs as well as the National Linked Learning Association.  Her emphasis is in workforce development, youth enrichment and empowerment and community engagement.  She has served as a Past Board member for the Association for healthcare volunteer Resource Professionals (AHVRP) and currently sits on the California Hospital Leadership Network Committee. In 2017, Kathleen received her Bachelor Degree in Healthcare Administration from Azusa Pacific University.  Her goal is to continue engaging and growing volunteer pipelines that engage the community with their hospital, empower the youth of tomorrow and create an employment pipeline for future healthcare professionals.

Louis Peltier
Volunteer
Dignity Health, Mercy Hospitals – Bakersfield
Bio available soon

Nicole R. Smith, CVA
Volunteer Engagement/Workforce Development Specialist, Author
LinkedIn
Nicole R. Smith’s career spans 20 years covering the Chicago, Houston and Miami Markets working with volunteers and/or interns in a variety of industries including radio, television, the performing arts and social service. She has mentored/prepared over 800 students to enter the workforce and has been a presenter and/or panelist regarding Volunteer/Internship Management at over 40 different national / international conferences/workshops including the Tessitura Learning and Community Conference, TX Volunteer Management Conference and Volunteer Florida Convening to name a few. In 2019, she was listed as one of Miami’s  “Local Women Who Inspire You” , was selected as one of Legacy Miami’s Most Prominent and Influential Black Women In Business and Industry of 2019, and was awarded an Emerging Leader Award from Alive Impact Awards for Volunteer Engagement Professionals. She recently earned her Certification in Volunteer Administration (similar to what a CPA is to an accountant) and is passionate about giving back to her community. She does so by participating on the Boards of the Association for Leaders In Volunteer Engagement and Ageless Chic Magazine and serves as a mentor for Tessitura Network’s Early Career Development program. She is the proud author of several books including Game On! Relentlessly Pursue Your Dreams  and the 101 Note-taking Affirmation Journal Series; a series of inspirational journals created to keep volunteer administrators, volunteers, nonprofit professionals and many more inspired as they strive to make the world a better place. She is of Panamanian American descent and received her bachelor’s degree via a Division I track scholarship in Broadcast/Design Art from Oral Roberts University.

Lilly Stamets
Principal
Premier Retail Consulting
Lilly Stamets is the principal of Premier Retail Consulting (PRC). PRC was created in 1995 to fill the requests of small and medium size specialty retailers for professional retail consulting. Lilly specializes in retail start up- and turn-arounds in the healthcare, museum and university bookstores. 

She has run the retail services of three San Francisco Bay Area hospital gift stores. Most recently, she was the manager of gift stores at UCSF Medical Center.

Prior to joining UCSF Medical Center, she was the manager of gift galleries for Kaiser Permanente Santa Clara Medical Center and served as the retail services manager for the El Camino Hospital retail stores.

She brings a wealth of experience in both specialty retail and corporate events to the hospital retail industry. Lilly earned a Bachelor’s of Science degree in Textiles and Clothing from Ohio State University and a Certification in Meeting Planning from San Francisco State University.

Lilly serves as the “subject matter expert” (SME) for hospital gift shop members of California Association of Hospitals and Health Systems (CAHHS). She is a member of Association for Healthcare Volunteer Resource Professionals (AHVRP) where she served on the retail committee. She is a popular speaker at industry conferences and educational institutions.

Gail Weinberger, M.A.
Director, Stakeholder Relations, Accreditation and Certification Operations
The Joint Commission
Gail Weinberger is Director, Stakeholder Relations in Accreditation and Certification Operations at The Joint Commission. In her current role, she is responsible for the management of relationships with key Joint Commission stakeholders, including the Joint Commission’s various advisory groups and state hospital associations.

Ms. Weinberger has worked at The Joint Commission for more than 30 years, holding a variety of executive-level positions. In her previous role as the Joint Commission’s Director, Accreditation & Certification Policy & Administration, she was principally responsible for being the liaison with key customer groups, and developing and administering policies relative to the accreditation and certification process. In addition, she played a significant role in administering improvements in the accreditation and certification process through the years. Ms. Weinberger is also highly involved in monitoring the changing health care landscape and its effect on the Joint Commission’s accreditation and certification process. She has spoken nationally on a wide range of topics relative to the accreditation process and health care.

Ms. Weinberger is a certified Change Agent and certified Green Belt. She holds a Master’s degree in Sociology with a specialization in health care administration from the University of Illinois at Chicago, and a Bachelor’s degree in both Sociology and Psychology from the University of Illinois.

Peggy Broussard Wheeler
Vice President, Policy
California Hospital Association
Peggy Broussard Wheeler serves as Vice President of Policy at the California Hospital Association (CHA). Peggy is responsible for developing, advocating and executing public policies, legislation and regulations on behalf of CHA member hospitals at the state and national levels.
Peggy serves as the Issue Manager for Workforce, Housing and patients experiencing Homelessness, Equity, Social Determinants of Health, Telehealth, Language Access, Criminal Justice and Hospital-Prison issues. In addition to the topical focus areas listed above, Ms. Wheeler has an extensive background and knowledge of rural healthcare, leads the CHA Rural Healthcare Center Advisory Committee and is the program manager of the California Critical Access Hospital Network (CCAHN).

Previously, Peggy served as health policy analyst for the California Legislative Rural Caucus where she conducted research and provided analyses of relevant issues that affect individuals, families and communities in rural California.

Peggy holds a master’s of public health degree in program/clinic administration from the University of California, Berkeley.

Kay Andalis, CAVS, Supervisor Volunteer Services, Sharp Grossmont Hospital

Louis Peltier, Volunteer, Dignity Health, Mercy Hospitals – Bakersfield

Kim Bakken, Manager of Volunteer Services, Kaiser Permanente Roseville Medical Center

Rena Cota, Manager, Volunteer Services, Kaiser Permanente San Leandro Medical Center

Christina Egan, Manager, Volunteer Services, Santa Clara Valley Medical Center

Patricia Dooley, CAVS, Director, Volunteer Services, Santa Barbara Cottage Hospital

Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center

Shannon Graham, MM/PA, CAVS, Director of Volunteer and Health Career Services, Salinas Valley Memorial Healthcare System

Richard T. Hart, Volunteer, Sharp Grossmont Hospital

Mary Matson, CAVS, Director, Volunteer Services, Torrance Memorial Medical Center

Kathleen J. McIntire, CAVS, Director, Volunteer Services & Spiritual Care, Kaiser Permanente Los Angeles Medical Center

Phillip Moller, Data Technology Analyst, Dignity Health Connected Living

Michelle E. Morgan, CAVS, Manager, Volunteer Services, Kaiser Permanente San Jose Medical Center

Stephanie Nelson, Volunteer Manager, Ventura County Medical Center

Tracy Nordbak, CAVS, California Hospital Medical Center, California Hospital Medical Center

Jason Pokorny, Program Manager Volunteer Services, Alameda Health System

Tiffany Ramirez, Director, Volunteer Services, San Antonio Regional Hospital

Jill M. Sandman, North Region Manager, Volunteer Services, Gift Shop & Spiritual Care, Scripps Memorial Hospital La Jolla

Gian Santos, Volunteer Services Coordinator, Providence St. Jude Medical Center

Lilly Stamets, Principal, Premier Retail Consulting

Sherry Sumner, Director, Volunteer Services, Hoag Memorial Hospital Presbyterian

Linda Van Fulpen, CAVS, Manager, Volunteer Services, Sharp Grossmont Hospital

Vicki Veal, Volunteer, Providence Mission Hospital

Steve Warner, Volunteer, Santa Barbara Cottage Hospital