2022 Emergency Services Forum Resources

Gather. Learn. Refocus.

While there continue to be many unknowns, and ever-changing patient care delivery models in hospitals, we are long overdue to get together, in person, to support each other, gain new insights, and adjust from the frenetic pandemic. It’s time to gather to learn, refocus, and reconnect. 

The Emergency Services Forum is a conference dedicated to the uniqueness of hospital ED management and its intersection with emergency services and the community. You will leave with takeaways to implement immediately in your day-to-day operations.

The following various topics will be covered: 

  • EMSA State of the State – Ambulance Patient Offload Delays and Strategic Planning 
  • Emergency Department Response to Local Disaster  
  • Discharge and Throughput Challenges 
  • Active Threat Awareness 
  • Managing The Joint Commission Survey Process in an ED 

Make it a family affair! The forum takes place during the Riverside Festival of Lights. Spend the day with your colleagues and your downtime with your loved ones, getting into the holiday spirit.  


8:00 – 8:15 a.m. | OPENING COMMENTS 

Sheree Lowe, VP, Policy, California Hospital Association 

8:15 – 9:15 a.m.  | OPENING SESSION | State of the State EMS: Yesterday, Today and Tomorrow 

Sheree Lowe, VP, Policy, California Hospital Association; Pam Allen, MSN, RN, Director of Emergency Services and Observation Unit, Redlands Community Hospital, Co-chair CHA EMST Committee; Rose Colangelo, MSN, RN, CEN, Director of Emergency Services, Sutter Health, Co-chair CHA EMST Committee

California hospitals are seeing a constant emergency department patient flow that is changing the delivery of care. Members of the CHA Emergency Management Services and Trauma Committee will share information on the Emergency Medical Services Authority, APOT recommendations, and advocacy efforts. Attendees will receive updates to implement in their current EMSA Plan and concepts for independent and system providers.

9:15 – 10:15 a.m. | GENERAL SESSION | The Pros and Cons of Canine Protection in the ED

Mark Bosque, Founder & CEO; Brent Cooper, President and Supplier of Protection Dogs, K9 X-Factor; Mike Dunning, Principal Consultant, The Healthcare Security Consulting Group, LLC

Canines have proven to be an effective way to prevent and reduce hospital violence and increase safety for patients, staff, and visitors. This panel discussion explores the pros and cons of using protection dogs in hospitals and emergency rooms. Presenters currently work in hospitals using protection dogs or with security companies providing canines for hospital security.

10:15 a.m. – 10:45 a.m. | BREAK & VENDOR VISITS 

10:45 a.m. – 11:45 a.m. | GENERAL SESSION | Discharge Planning from the ED – Panel Discussion  

Pat Blaisdell, FACHA, Vice President, Policy, California Hospital Association; Stephanie Lapré, System Executive Director, Care Coordinator, MemorialCare; Marvin Mitchell, Director of Case Management and Social Work, San Gorgonio Memorial Hospital; Melody Thomas, RN, BSN ACM-RN, Case Management and Social Services, Scripps Mercy San Diego & Chula Vista 

Hospitals continue to see ever-changing patient care delivery models resulting in multifaceted ED case management. In this discussion, hear from panelists on how their respective hospitals manage unique discharge planning challenges and how partnerships with case managers result in effective patient triage.

11:45 a.m. – 12:45 p.m. | HOSTED LUNCH  

12:45 – 1:45 p.m. | GENERAL SESSION | Active Threat Awareness 

Hector Alvarez, MSPsy, CTM, President, Alvarez Associates, LLC 

Hector Alvarez, security expert and certified threat manager, will provide an overview of the four categories of workplace violence. There are many dynamics at play in an emergency department and Hector Alvarez will share strategies and solutions to minimize stressors surrounding violence and threats in your workplace.  

1:45 – 2:45 p.m. | GENERAL SESSION | Insight Center: The Power of Data 

Marguerite Paradis, MHA, RN, Director Emergency Services and Critical Care; Bill Burfeind, Senior Specialist for Performance Improvement; Paul Larimore, Manager of Emergency Department; Mike Young, Manager of Operational Excellence, Sharp Grossmont Hospital  

A panel of Sharp Grossmont Hospital ED staff will talk about how they are using metrics to improve their ambulance patient offload times and throughput numbers. Learn how to use data to drive results and develop strategies to implement change effectively.

2:45 – 3:15 p.m. | BREAK & RAFFLE 

3:15 – 4:15 p.m. | CLOSING SESSION | An Emergency Department’s Compliance Survey Journey: Surprises and Lessons Learned  

Pam Allen, MSN, RN, Director of Emergency Services and Observation Unit, Redlands Community Hospital 

The Joint Commission survey process can be cumbersome and time consuming, and with recent changes to the survey, it’s even more top of mind for hospital leadership. Hear from Redlands Community Hospital on how their survey went, lessons learned, and what has been implemented as a result.  

Silver Sponsors:

BioXcel Therapeutics, Inc. is a biopharmaceutical company utilizing artificial intelligence, or AI, approaches to develop transformative medicines in neuroscience and immuno-oncology.

ReddiNet facilitates information exchange among hospitals, EMS, paramedics, law enforcement and other healthcare system professionals over a reliable and secure network.
Soraya Peters
Senior Vice President
[email protected]