2022 Emergency Services Forum Resources

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Riverside Convention Center, Lower Concourse Ballroom
3637 5th Street
Riverside, CA 92501

Facility and Parking Map

Agenda at a Glance


8:00 – 8:15 a.m. | OPENING COMMENTS 

Sheree Lowe, VP, Policy, California Hospital Association 

8:15 – 9:15 a.m.  | OPENING SESSION | State of the State EMS: Yesterday, Today and Tomorrow 

Sheree Lowe, VP, Policy, California Hospital Association; Pam Allen, MSN, RN, Director of Emergency Services and Observation Unit, Redlands Community Hospital, Co-chair CHA EMST Committee; Rose Colangelo, MSN, RN, CEN, Director of Emergency Services, Sutter Health, Co-chair CHA EMST Committee

California hospitals are seeing a constant emergency department patient flow that is changing the delivery of care. Members of the CHA Emergency Management Services and Trauma Committee will share information on the Emergency Medical Services Authority, APOT recommendations, and advocacy efforts. Attendees will receive updates to implement in their current EMSA Plan and concepts for independent and system providers.

9:15 – 10:15 a.m. | GENERAL SESSION | The Pros and Cons of Canine Protection in the ED

Mark Bosque, Founder & CEO; Brent Cooper, President and Supplier of Protection Dogs, K9 X-Factor; Mike Dunning, Principal Consultant, The Healthcare Security Consulting Group, LLC

Canines have proven to be an effective way to prevent and reduce hospital violence and increase safety for patients, staff, and visitors. This panel discussion explores the pros and cons of using protection dogs in hospitals and emergency rooms. Presenters currently work in hospitals using protection dogs or with security companies providing canines for hospital security.

10:15 a.m. – 10:45 a.m. | BREAK & VENDOR VISITS 

10:45 a.m. – 11:45 a.m. | GENERAL SESSION | Discharge Planning from the ED – Panel Discussion  

Pat Blaisdell, FACHA, Vice President, Policy, California Hospital Association; Stephanie Lapré, System Executive Director, Care Coordinator, MemorialCare; Marvin Mitchell, Director of Case Management and Social Work, San Gorgonio Memorial Hospital; Melody Thomas, RN, BSN ACM-RN, Case Management and Social Services, Scripps Mercy San Diego & Chula Vista 

Hospitals continue to see ever-changing patient care delivery models resulting in multifaceted ED case management. In this discussion, hear from panelists on how their respective hospitals manage unique discharge planning challenges and how partnerships with case managers result in effective patient triage.

11:45 a.m. – 12:45 p.m. | HOSTED LUNCH  

12:45 – 1:45 p.m. | GENERAL SESSION | Active Threat Awareness 

Hector Alvarez, MSPsy, CTM, President, Alvarez Associates, LLC 

Hector Alvarez, security expert and certified threat manager, will provide an overview of the four categories of workplace violence. There are many dynamics at play in an emergency department and Hector Alvarez will share strategies and solutions to minimize stressors surrounding violence and threats in your workplace.  

1:45 – 2:45 p.m. | GENERAL SESSION | Insight Center: The Power of Data 

Marguerite Paradis, MHA, RN, Director Emergency Services and Critical Care; Bill Burfeind, Senior Specialist for Performance Improvement; Paul Larimore, Manager of Emergency Department; Mike Young, Manager of Operational Excellence, Sharp Grossmont Hospital  

A panel of Sharp Grossmont Hospital ED staff will talk about how they are using metrics to improve their ambulance patient offload times and throughput numbers. Learn how to use data to drive results and develop strategies to implement change effectively.

2:45 – 3:15 p.m. | BREAK & RAFFLE 

3:15 – 4:15 p.m. | CLOSING SESSION | An Emergency Department’s Compliance Survey Journey: Surprises and Lessons Learned  

Pam Allen, MSN, RN, Director of Emergency Services and Observation Unit, Redlands Community Hospital 

The Joint Commission survey process can be cumbersome and time consuming, and with recent changes to the survey, it’s even more top of mind for hospital leadership. Hear from Redlands Community Hospital on how their survey went, lessons learned, and what has been implemented as a result.  

Silver Sponsors:

BioXcel Therapeutics, Inc. is a biopharmaceutical company utilizing artificial intelligence, or AI, approaches to develop transformative medicines in neuroscience and immuno-oncology.

Daniel Howard
Institutional Specialist

ReddiNet facilitates information exchange among hospitals, EMS, paramedics, law enforcement and other healthcare system professionals over a reliable and secure network.

Soraya Peters
Senior Vice President

The CARESTAR Foundation is a philanthropic organization reimagining emergency and prehospital care in California with a racial equity lens to give voice and power to communities, to build a movement, and to be a catalyst for systems change. CARESTAR funds and partners with innovators to enable strong and meaningful work transforming the field of emergency and prehospital care so all Californians can receive equitable, unified, compassionate care where and when they need it.

Linda Wendel
Head of Marketing and Communications

The California Emergency Nurses Association is a membership organization
dedicated to patient safety and excellence in nursing practice. CA ENA’s 4,600
members provide emergency services in all areas of the state. Emergency nurses provide care in a number of clinical settings including poison control centers, rural, urban, and suburban hospitals, trauma centers, stroke and cardiac centers, pediatric and geriatric emergency departments, disaster
preparedness programs, emergency medical services agencies, first responders, critical care transport, EMS dispatch centers and more. CA ENA is the state affiliate of the National Emergency Nurses Association and supports its mission to advocate for patient safety and excellence in emergency nursing practice. We are the global emergency nursing resource and advocate
for Safe Practice and Safe Care.

Stephanie Jensen
GAC Chair

Medely is California’s largest on-demand digital staffing platform for local nurses and allied professionals. Hospitals leverage the platform to directly connect to thousands of highly skilled, pre-screened and credentialed professionals for per-diem and short term assignment coverage of 4 weeks or greater. Using Medley local staffing platform allow hospitals to invest in their local network where they can build out pools of their favorite nurses that they can leverage for PRN coverage.

Blake Baird
Enterprise Account Executive

For additional assistance contact CHA’s Education Department at education@calhospital.org.