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The 2018 California Hospital Volunteer Leadership Conference, to be held Feb. 19-21 at the Hyatt Newport Beach, is an opportunity for hospital and community leaders to gain basic skills about the field of volunteer management. It is also an opportunity to showcase the immense scope of California’s hospital volunteer leadership network, especially its impact on the patient experience.
Alan Dubovsky, chief patient experience officer at Cedars-Sinai Health System, will lead a team from Cedars-Sinai Medical Center in sharing their recent patient experience journey, the result of a re-envisioned focus and strategy around experience improvement. Attendees will learn how Cedars-Sinai created a new Patient Experience Department, as well as a focused action plan, and helped garner system-wide support— including from Volunteer Services — in launching multiple new patient experience efforts. Volunteer Services Director Barbara Leanse and Associate Director Casey McGuire will speak at the general session and accompanying “toolkit” workshop.
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