Adventist Health White Memorial in Los Angeles is one of six honorees nationwide to receive the Malcolm Baldridge National Quality Award, the nation’s only presidential award for organizational/business performance excellence.
In an announcement last week, the U.S Department of Commerce noted that the hospital demonstrated exceptional results in patient safety, patient experience, workforce engagement, and financial performance.
The award recognizes organizations for their innovative solutions to complex challenges, visionary leadership, and operational excellence. White Memorial was cited for work with its Hispanic-majority community to train more than 224 local residents in nursing. Of those trained, 100% received registered nurse licenses, 70% pursued advanced degrees, and 90% remained at the hospital after three years. The result is a nursing staff that reflects the demographics of its community, providing culturally competent care in the primary language of its patients.