CEO Message

A Return to the ‘HEART’ of Health Care

This post has been archived and contains information that may be out of date.

Over the past two years, California’s health care workers have been stretched to their limits. This includes you, our state’s hospital leaders, who have had to reassess and reconfigure daily if not hourly to meet the ever-changing and unprecedented demands brought by the pandemic.  

Amid that din, your commitment to your culture, your team, and the well-being of your patients has never wavered. Now, as we begin to turn our attention toward the coming year, the Hospital Quality Institute — the quality and patient safety arm of the California Hospital Association — has an opportunity to reinforce and reinvigorate that commitment.  

HQI Cares: Implementing BETA HEART®, a comprehensive program that helps hospitals develop a reliable culture of safety, consistent, empathetic and transparent responses to patient harm, and an effective “care for the caregivers” environment, is now accepting enrollees for its 2023 cohort.  

The program, a partnership with BETA Healthcare Group, is built around core components of patient safety — communication, transparency, timeliness of response, caring for caregivers, and patient and family centeredness. 

The program works. 

Hospital leaders praise HQI Cares: Implementing BETA HEART® for instilling “in our organizational culture the value of communicating early and openly with patients and families after difficult events” and helping attain “a higher level of staff engagement related to safety and quality and that is allowing us to take definitive steps toward improving employee satisfaction and addressing burnout.” 

Currently, there are 24 hospitals participating, and there is room for more starting next year. This is worth your consideration as you look to strengthen your organization’s most valuable asset: its people.  

Contact Boris Kalanj, HQI’s director of programs, at (916) 505-3429 or at if you’re interested in learning more.