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A new report from the Department of Managed Health Care examines the degree to which providers were able to offer timely appointments in response to patients’ requests, based on provider-reported data from measurement year 2017.
The report measures how frequently providers had appointments available within wait time standards. For non-urgent appointments, availability within the wait time standards ranged from a high of 99 percent of the time to a low of 70 percent. For urgent appointments, that percentage ranged from a high of 99 percent to a low of 52 percent.