February 16-17, 2021
Virtual
Register Today!
The 2021 California Hospital Volunteer Leadership Conference, will take place virtually, February 16-17 via Zoom.
The intended audience is volunteer leaders, volunteers, paid staff who manage volunteer programs, community partners, and inter-professional peers looking to expand their services with volunteer programs.
Schedule at a Glance
Tuesday, February 16, 2021
10 – 10:15 a.m. | Welcome and Introductions
10:15 – 10:45 a.m. | General Session | Current State of California Hospitals
10:45 – 11:45 a.m. | General Session | Volunteering Amid COVID-19 (Panel)
11:45 – 12 p.m. | Break
12 – 12:45 p.m.| Concurrent Sessions | General Session Panel Deeper Dive
12:45 – 1 p.m. | Daily Wrap-Up
Wednesday, February 17, 2021
8:30 – 8:45 a.m. | Greetings and Session Reminders
8:45 – 9:45 a.m. | Volunteers and the Law
9:45 – 10:45 a.m. | Concurrent Sessions
10:45 – 11 a.m. | Break
11 a.m. – 12:15 p.m. | Keynote Speaker | Unstoppable Resilience
12:15 – 12:30 p.m. | Closing Session
Content, facilitators and sessions are subject to change.
Program 2/16
We are adding session descriptions as obtained. Below is a sampling.
Tuesday, February 16, 2021
10 – 10:15 a.m. | General Session
Welcome and Introductions
Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center
Kay Kohen, Volunteer, Enloe Medical Center
10:15 – 10:45 a.m. | General Session
Current State of California Hospitals
Carmela Coyle, President & CEO, California Association of Hospitals and Health Systems/California Hospital Association
George W. Greene, Esq., President & CEO, Hospital Association of Southern California
10:45 – 11:45 a.m. | General Session
Volunteers Returning to The Hospital Setting
Layah Blacksberg, Director, Volunteer and Spiritual Care Services, UC San Diego Health
Gabriela Hernandez-Gonzalez, Director, Volunteer Services, LAC+USC Medical Center
Kathleen J. McIntire, CAVS, Director, Volunteer & Chaplain Services, Kaiser Permanente Los Angeles Medical Center
Vicki Veal, Volunteer, Mission Hospital Mission Viejo
11:45 a.m. – 12 p.m. | Break
12 p.m. – 12:45 p.m. | General Session Panel Deeper Dive
Join general session panel speakers in a Zoom meeting to gain more insights and ask questions specific to your hospital volunteer program.
Deeper Dive with Layah Blacksberg, Director, Volunteer and Spiritual Care Services, UC San Diego Health
Deeper Dive with Gabriela Hernandez-Gonzalez, Director, Volunteer Services, LAC+USC Medical Center
Deeper Dive with Kathleen J. McIntire, CAVS, Director, Volunteer & Chaplain Services, Kaiser Permanente Los Angeles Medical Center
12:45 p.m. – 1 p.m. | Daily Wrap-Up
Content, facilitators and sessions are subject to change.
Program 2/17
Wednesday, February 17, 2021
8:30 – 8:45 a.m. | General Session
Greetings and Session Reminders
Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center
Kay Kohen, Volunteer, Enloe Medical Center
8:45 – 9:45 a.m. | Breakout Session
Your Volunteer Workforce: Compliance, Human Resources and Legal Issues
Gail Blanchard-Saiger, JD, Vice President & Counsel, Labor & Employment, California Hospital Association
Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center
Because many compliance, legal, and operational issues arise in a volunteer workforce, this session will cover an array of issues: criteria to distinguish a volunteer from an employee, whether to conduct criminal background checks, what types of policies you should have, whether your hospital is liable for volunteer privacy breaches, and potential issues in your student and intern workforce. Although there are many gray areas, participants will receive practical advice to help prevent problems before they occur.
9:45 – 10:45 a.m. | Concurrent Sessions
Understanding Joint Commission Standards
Gail Weinberger, M.A., Director, Stakeholder Relations, Accreditation and Certification Operations, The Joint Commission
Hospital volunteers and volunteer programs are subject to many Joint Commission standards. Learn which standards are relevant to hospital volunteers and how to put approved processes in place to remain in compliance. In addition, learn how these standards will be assessed during survey and the emerging issues that can affect the delivery of healthcare.
Hospital Gift Shops Prevailing Amid COVID-19
Moderator: Lilly Stamets, Principal, Premier Retail Consulting
Maninder (Mamta) Kaur, Manager, Retail Program, Stanford Health Care
Katrina Maginn, Supervisor Gift Shops, Palomar Health
Sarah Schuetz, Director Buyer Engagement, Independent Contractor, International Market Centers
A panel of gift shop managers from small, medium, and large hospitals will host an insightful open forum to discuss how they are operating during COVID-19.
This forum, which is designed to increase the knowledge and development of gift shop buyers and managers, will include:
- A chance to learn from your peers about how hospital gift shops are persevering during the pandemic while serving and earning the respect of customers
- Discussion of how hospital gift shops are moving forward
- Takeaways on merchandise and operating trends that can be helpful for your own gift shop operations
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Thank You! |
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Adapting Your Volunteer Program to Meet Current Needs
Sara Fondriest, Volunteer Coordinator, MarinHealth Medical Center
Linda Garcia, Manager, Administrative Services, Kaiser Permanente Woodland Hills Medical Center
Lisa Golden, CAVS, HTCP/I, Manager, Volunteer Services, Sharp Chula Vista Medical Center
COVID-19 impacted volunteer departments, causing many leaders to adapt their current programs to meet the needs of their hospital. In this session, volunteer leaders will share the processes for:
- Developing a teen tutoring program
- Creating a virtual rounding program (Community Care Partners Program)
- Modifying to a contactless pet therapy program (Paws of Love)
10:45 – 11 a.m. | Break
11 a.m. – 12:15 p.m. | Keynote Session
Unstoppable Resilience
Shola Richards, Founder & CEO, Go Together Global; Best-selling Author; Speaker, Coach and Consultant
12:15 – 12:30 p.m. | Closing Session
Speakers
We are adding speakers every day and here’s a sampling.
Keynote Speaker
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Shola Richards, Founder & CEO, Go Together Global; Best-selling Author; Speaker, Coach and Consultant |
Sessions
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Layah Blacksberg, Director, Volunteer and Spiritual Care Services, UC San Diego Health |
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Gail Blanchard-Saiger, JD, Vice President & Counsel, Labor & Employment, California Hospital Association |
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Carmela Coyle, President & CEO, California Association of Hospitals and Health Systems/California Hospital Association |
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Sara Fondriest, Volunteer Coordinator, MarinHealth Medical Center |
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Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center |
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Linda Garcia, Manager, Administrative Services, Kaiser Permanente Woodland Hills Medical Center |
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Lisa Golden, CAVS, HTCP/I, Manager, Volunteer Services, Sharp Chula Vista Medical Center |
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George W. Greene, Esq., President & CEO, Hospital Association of Southern California |
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Gabriela Hernandez-Gonzalez, Director, Volunteer Services, LAC+USC Medical Center |
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Maninder (Mamta) Kaur, Manager, Retail Program, Stanford Health Care |
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Kay Kohen, Volunteer, Enloe Medical Center |
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Katrina Maginn, Supervisor Gift Shops, Palomar Health |
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Kathleen J. McIntire, CAVS, Director, Volunteer & Chaplain Services, Kaiser Permanente Los Angeles Medical Center |
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Sarah Schuetz, Director Buyer Engagement, Independent Contractor, International Market Centers |
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Lilly Stamets, Principal, Premier Retail Consulting |
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Vicki Veal, Volunteer, Mission Hospital Mission Viejo |
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Gail Weinberger, M.A., Director, Stakeholder Relations, Accreditation and Certification Operations, The Joint Commission |
Registration
Registration Rates
Member $0
Nonmember $50 | Visa, MasterCard and American Express accepted
Confirmation Policy
Registrations are confirmed via email ([email protected]). Please call California Association of Hospitals and Health Systems (CAHHS) Volunteer Services at (916) 552-7544 if you do not receive an email confirmation.
Cancelation/Refund
Nonmember registrations are non-refundable.
Recordings
Sessions may be recorded and provided to CAHHS members or attendees who missed the session.
Americans with Disabilities Act
If you require special accommodations pursuant to the Americans with Disabilities Act, contact CAHHS at (916) 552-7544 or [email protected].
Zoom
CAHHS has adapted the 2021 California Hospital Volunteer Leadership Conference allowing attendees to participate virtually, from your hospital or home, utilizing the Zoom platform.
Links to the sessions will be emailed to registered attendees only prior to the start date.
To ensure you can access Zoom on the day of the session, it is important you follow the access instructions below.
To install the latest Zoom update to your PC, MAC or mobile device, do the following:
- Joining by PC or Mac, click here to download the newest version of Zoom Client for Meetings.
- Joining by mobile device, update your Zoom Cloud Meetings app by accessing the App Store on iOS devices and the Play Store on Android.
Contact Us
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CAHHS Volunteer Services |
Committee Leadership
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Kay Kohen (2019-20) |
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Roseanna Galindo, CAVS (2019-20) |
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Louis Peltier (2013-14/2021) |
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Linda Van Fulpen, CAVS (2016) |
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Vicki Veal (2016-18) |
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Avi Zaraya, MBA (2017-18) |
CAHHS Staff
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Melanie D. Shanley |