2021 California Hospital Volunteer Leadership Virtual Conference

February 16-17, 2021
Virtual 

Register Today!

The 2021 California Hospital Volunteer Leadership Conference, will take place virtually, February 16-17 via Zoom.

The intended audience is volunteer leaders, volunteers, paid staff who manage volunteer programs, community partners, and inter-professional peers looking to expand their services with volunteer programs. 

Schedule at a Glance

Tuesday, February 16, 2021

10 – 10:15 a.m. | Welcome and Introductions 

10:15 – 10:45 a.m. | General Session | Current State of California Hospitals 

10:45 – 11:45 a.m. | General Session | Volunteering Amid COVID-19 (Panel)

11:45 – 12 p.m. | Break

12 – 12:45 p.m.| Concurrent Sessions | General Session Panel Deeper Dive

12:45 – 1 p.m. | Daily Wrap-Up 

Wednesday, February 17, 2021

8:30 – 8:45 a.m. | Greetings and Session Reminders

8:45 – 9:45 a.m. | Volunteers and the Law 

9:45 – 10:45 a.m. | Concurrent Sessions 

10:45 – 11 a.m. | Break 

11 a.m. – 12:15 p.m. | Keynote Speaker | Unstoppable Resilience

12:15 –  12:30 p.m. | Closing Session

Content, facilitators and sessions are subject to change. 

Program 2/16

We are adding session descriptions as obtained.  Below is a sampling. 

Tuesday, February 16, 2021

10 – 10:15 a.m. | General Session

Welcome and Introductions

Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center
Kay Kohen, Volunteer, Enloe Medical Center

10:15 – 10:45 a.m. | General Session

Current State of California Hospitals

Carmela Coyle, President & CEO, California Association of Hospitals and Health Systems/California Hospital Association 
George W. Greene, Esq., President & CEO, Hospital Association of Southern California

10:45 – 11:45 a.m. | General Session

Volunteers Returning to The Hospital Setting

Layah Blacksberg, Director, Volunteer and Spiritual Care Services, UC San Diego Health
Gabriela Hernandez-Gonzalez, Director, Volunteer Services, LAC+USC Medical Center
Kathleen J. McIntire, CAVS, Director, Volunteer & Chaplain Services, Kaiser Permanente Los Angeles Medical Center
Vicki Veal, Volunteer, Mission Hospital Mission Viejo

11:45 a.m. – 12 p.m. | Break

12 p.m. – 12:45 p.m. | General Session Panel Deeper Dive

Join general session panel speakers in a Zoom meeting to gain more insights and ask questions specific to your hospital volunteer program.

Deeper Dive with Layah Blacksberg, Director, Volunteer and Spiritual Care Services, UC San Diego Health

Deeper Dive with Gabriela Hernandez-Gonzalez, Director, Volunteer Services, LAC+USC Medical Center

Deeper Dive with Kathleen J. McIntire, CAVS, Director, Volunteer & Chaplain Services, Kaiser Permanente Los Angeles Medical Center

12:45 p.m. – 1 p.m. | Daily Wrap-Up

Content, facilitators and sessions are subject to change.

 Program 2/17

Wednesday, February 17, 2021

8:30 – 8:45 a.m. | General Session

Greetings and Session Reminders

Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center
Kay Kohen, Volunteer, Enloe Medical Center

8:45 – 9:45 a.m. | Breakout Session 

Your Volunteer Workforce: Compliance, Human Resources and Legal Issues

Gail Blanchard-Saiger, JD, Vice President & Counsel, Labor & Employment, California Hospital Association
Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center

Because many compliance, legal, and operational issues arise in a volunteer workforce, this session will cover an array of issues: criteria to distinguish a volunteer from an employee, whether to conduct criminal background checks, what types of policies you should have, whether your hospital is liable for volunteer privacy breaches, and potential issues in your student and intern workforce. Although there are many gray areas, participants will receive practical advice to help prevent problems before they occur.

9:45 – 10:45 a.m. | Concurrent Sessions

Understanding Joint Commission Standards

Gail Weinberger, M.A., Director, Stakeholder Relations, Accreditation and Certification Operations, The Joint Commission

Hospital volunteers and volunteer programs are subject to many Joint Commission standards. Learn which standards are relevant to hospital volunteers and how to put approved processes in place to remain in compliance.  In addition, learn how these standards will be assessed during survey and the emerging issues that can affect the delivery of healthcare.

Hospital Gift Shops Prevailing Amid COVID-19

Moderator: Lilly Stamets, Principal, Premier Retail Consulting
Maninder (Mamta) Kaur, Manager, Retail Program, Stanford Health Care
Katrina Maginn, Supervisor Gift Shops, Palomar Health
Sarah Schuetz, Director Buyer Engagement, Independent Contractor, International Market Centers

A panel of gift shop managers from small, medium, and large hospitals will host an insightful open forum to discuss how they are operating during COVID-19. 

This forum, which is designed to increase the knowledge and development of gift shop buyers and managers, will include:   

  • A chance to learn from your peers about how hospital gift shops are persevering during the pandemic while serving and earning the respect of customers 
  • Discussion of how hospital gift shops are moving forward 
  • Takeaways on merchandise and operating trends that can be helpful for your own gift shop operations 

Thank You!
Retail Session Sponsor

Adapting Your Volunteer Program to Meet Current Needs

Sara Fondriest, Volunteer Coordinator, MarinHealth Medical Center
Linda Garcia, Manager, Administrative Services, Kaiser Permanente Woodland Hills Medical Center
Lisa Golden, CAVS, HTCP/I, Manager, Volunteer Services, Sharp Chula Vista Medical Center

COVID-19 impacted volunteer departments, causing many leaders to adapt their current programs to meet the needs of their hospital.  In this session, volunteer leaders will share the processes for:

  • Developing a teen tutoring program
  • Creating a virtual rounding program (Community Care Partners Program)
  • Modifying to a contactless pet therapy program (Paws of Love)

10:45 – 11 a.m. | Break

11 a.m. – 12:15 p.m. | Keynote Session

Unstoppable Resilience 

Shola Richards, Founder & CEO, Go Together Global; Best-selling Author; Speaker, Coach and Consultant

12:15 – 12:30 p.m. | Closing Session

Speakers

We are adding speakers every day and here’s a sampling. 

Keynote Speaker

Shola RichardsFounder & CEO, Go Together Global; Best-selling Author; Speaker, Coach and Consultant

Sessions

Layah BlacksbergDirector, Volunteer and Spiritual Care Services, UC San Diego Health

Gail Blanchard-Saiger, JDVice President & Counsel, Labor & Employment, California Hospital Association

Carmela Coyle, President & CEO, California Association of Hospitals and Health Systems/California Hospital Association

Sara Fondriest, Volunteer Coordinator, MarinHealth Medical Center

Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center

Linda Garcia, Manager, Administrative Services, Kaiser Permanente Woodland Hills Medical Center

Lisa Golden, CAVS, HTCP/I, Manager, Volunteer Services, Sharp Chula Vista Medical Center

George W. Greene, Esq., President & CEO, Hospital Association of Southern California

Gabriela Hernandez-Gonzalez, Director, Volunteer Services, LAC+USC Medical Center

Maninder (Mamta) Kaur, Manager, Retail Program, Stanford Health Care

Kay Kohen, Volunteer, Enloe Medical Center

Katrina Maginn, Supervisor Gift Shops, Palomar Health

Kathleen J. McIntire, CAVS, Director, Volunteer & Chaplain Services, Kaiser Permanente Los Angeles Medical Center

Sarah Schuetz, Director Buyer Engagement, Independent Contractor, International Market Centers

Lilly Stamets, Principal, Premier Retail Consulting

Vicki Veal, Volunteer, Mission Hospital Mission Viejo

Gail Weinberger, M.A., Director, Stakeholder Relations, Accreditation and Certification Operations, The Joint Commission 

Registration

Registration Rates

Member $0
Nonmember $50 | Visa, MasterCard and American Express accepted

Confirmation Policy

Registrations are confirmed via email ([email protected]). Please call California Association of Hospitals and Health Systems (CAHHS) Volunteer Services at (916) 552-7544 if you do not receive an email confirmation.

Cancelation/Refund

Nonmember registrations are non-refundable.

Recordings

Sessions may be recorded and provided to CAHHS members or attendees who missed the session. 

Americans with Disabilities Act

If you require special accommodations pursuant to the Americans with Disabilities Act, contact CAHHS at (916) 552-7544 or [email protected].

Zoom

CAHHS has adapted the 2021 California Hospital Volunteer Leadership Conference allowing attendees to participate virtually, from your hospital or home, utilizing the Zoom platform. 

Links to the sessions will be emailed to registered attendees only prior to the start date.  

To ensure you can access Zoom on the day of the session, it is important you follow the access instructions below. 

To install the latest Zoom update to your PC, MAC or mobile device, do the following: 

Contact Us

CAHHS Volunteer Services
1215 K Street, Suite 800
Sacramento, CA 95814
(916) 552-7544 Fax: (916) 552-2610
[email protected]

Committee Leadership 

Kay Kohen (2019-20)
Volunteer, Enloe Medical Center

Roseanna Galindo, CAVS (2019-20)
Director, Volunteer Services, Enloe Medical Center

Louis Peltier (2013-14/2021)
Volunteer, Mercy Hospitals

Linda Van Fulpen, CAVS (2016)
Manager, Volunteer Services, Sharp Grossmont Hospital

Vicki Veal (2016-18)
Volunteer, Mission Hospital Mission Viejo

Avi Zaraya, MBA (2017-18)
Assistant Medical Center & Area Administrator, Support Services/Program Director, Experience KP, Kaiser Permanente Woodland Hills

CAHHS Staff

Melanie D. Shanley
Volunteer Services Program Manager